SMILE EMART
Products & Pre-Orders
Information about our stock and commonly asked questions
About our Pre-orders
You can pre-order products before they are available for sale on the store shelves. Pre-orders work just the same as regular orders, except that you won’t receive your order until the product is officially available for sale.
Price Guarantee
If you pre-order an item via our website and Smile Emart’s price changes before the arrival date, we guarantee you will pay the lowest price.
If you had pre-paid for your pre-order before the lower price was available, please contact us so we can assist with a refund.
Pre-Order Payment
We require the full amount of payment for a pre-order item. We guarantee the pre-order price is the lowest, if the lower price is available after your pre-paid amount, please contact us so we can assist with a refund of the extra you have paid.
Pre-Order Cancelation
If you change your mind and no longer want to pre-order items. Please contact us to cancel your order and we will charge a cancellation fee.
The cancellation fee is as follows:
- $50 for products over $100.
- 50% of the pre-ordered item price for products under $100.
